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generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

Experiences becoming “strategic and financial center” of Tripadvisor Group
News / Online
Experiences becoming “strategic and financial center” of Tripadvisor Group
By Morgan Hines | February 20, 2025
All three segments of Tripadvisor Group, including Brand Tripadvisor, Viator and TheFork, contributed positively to group profit for the first time. Read More
Superlogic, Open Network Exchange launch Bookit rewards platform
News / Startups
Superlogic, Open Network Exchange launch Bookit rewards platform
By Morgan Hines | February 20, 2025
The artificial intelligence-powered platform is meant to provide “elite access” to experiences that go beyond travel such as front-row seats at sporting events, concerts, private tours and ski retreats. Read More
STARTUP STAGE: Boom wants to revolutionize property management with AI
Interview / Startups
STARTUP STAGE: Boom wants to revolutionize property management with AI
By Morgan Hines | February 19, 2025
Boom alleviates the burden of manual operations for property managers by automating guest communications, task management, reporting and more. Read More
The future of travel is arriving faster than you think
News / Technology
The future of travel is arriving faster than you think
By Phocuswright Research | February 18, 2025
Phocuswright's latest report, "Travel Innovation and Technology Trends 2025," reveals how the convergence of generative AI and digital ID will change how we search, book and experience travel. Read More
Is 2025 the year of payments transformation?
Opinion / Technology
Is 2025 the year of payments transformation?
By David Doctor - Outpayce from Amadeus | February 18, 2025
Predictions from Outpayce CEO David Doctor who believes many travel companies will put payments at the top of their priority list in 2025. Read More
Airbnb to spend up to $250M on new businesses in 2025
News / Online
Airbnb to spend up to $250M on new businesses in 2025
By Morgan Hines | February 13, 2025
Co-founder and CEO Brian Chesky and his team stopped short of sharing what those new businesses will be specifically. Read More
STARTUP STAGE: Mendel wants to be the go-to corporate travel platform for Latin America
Interview / Startups
STARTUP STAGE: Mendel wants to be the go-to corporate travel platform for Latin America
By Morgan Hines | February 13, 2025
Founded in 2021 and based in Mexico City, the company provides a corporate travel platform that includes online booking, expense management and payments. Read More
Exoticca receives €25M to expand presence, build out AI technology
News / Technology
Exoticca receives €25M to expand presence, build out AI technology
By Morgan Hines | February 11, 2025
The €25 million comes in the form of a venture debt facility from BBVA Spark, following the company’s recently completed €60 million Series D round which was headed up by Quadrille Capital. Read More
Phocuswright Europe 2025: New Age(nts) in the spotlight
News / Online
Phocuswright Europe 2025: New Age(nts) in the spotlight
By PhocusWire | February 7, 2025
Join the industry's leading thinkers at Phocuswright Europe in Barcelona from June 10-12 to debate and dissect the latest developments, share insights and help formulate strategy. Read More
Lufthansa's AI assistant Swifty integrated into LINE messenger
News / Technology
Lufthansa's AI assistant Swifty integrated into LINE messenger
By Morgan Hines | February 6, 2025
Lufthansa Group customers in Japan will be able to book flights on select airlines in the LINE messenger app thanks to the integration of Swifty into the platform. Read More
How "Operator" changed the travel shopping game
Opinion / Online
How "Operator" changed the travel shopping game
By Christian Watts - Magpie | February 6, 2025
OpenAI's "Operator" has the potential to remove much of the manual work from travel search and booking as well as enable deeper research and more flexibility. Read More
Destinations struggling with digital marketing evolution
News / Online
Destinations struggling with digital marketing evolution
By Morgan Hines | February 4, 2025
A Sojern study found most DMOs are either maintaining or adding to digital advertising budgets, and respondents face hurdles navigating an evolving digital marketing environment. Read More
The future of the travel management company
News / Distribution
The future of the travel management company
By Phocuswright Research | February 4, 2025
In today’s competitive market for business travel services, the traditional travel management company is being challenged.  Read More
OpenAI’s “Operator” and its impact on travel search and marketing
News / Technology
OpenAI’s “Operator” and its impact on travel search and marketing
By Morgan Hines | February 3, 2025
OpenAI's new Operator agent shows how an autonomous agent could work — and raises questions about travel marketing's future. Read More
CEO Spotlight: Lisa Chen of ToursByLocals
News / Technology
CEO Spotlight: Lisa Chen of ToursByLocals
By Morgan Hines | January 31, 2025
ToursByLocals is poised for growth with a recently updated technology base intended to improve the 15-year-old private tour company’s strategy, according to CEO Lisa Chen. Read More
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