generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

News / Technology

Perplexity partners with Selfbook, Tripadvisor to offer hotel booking

By Morgan Hines | March 25, 2025

Users can make a natural language query for hotels with Perplexity, and the platform can then surface relevant, bookable properties based on Selfbook data and reviews from Tripadvisor. Read More

News / Technology

3 examples of how AI and data are reshaping tourism

By Marisa Garcia | March 25, 2025

From sustainability in Jackson Hole to digital engagement in New York City and business empowerment in the Isle of Man, AI is creating new strategies and new opportunities for destinations. Read More

News / Technology

Majority of business travelers would let AI book travel elements

By Morgan Hines | March 20, 2025

A report from Amadeus Hospitality delves into business travelers’ technology interests, booking patterns and preferences around sharing data. Read More

News / Technology

Concur to get generative AI assistant from SAP

By Morgan Hines | March 19, 2025

SAP Concur also revealed it has expanded its partnership with American Express to launch real-time authorization data capability, alongside a number of other announcements. Read More

News / Technology

Lufthansa's AI assistant Swifty pilots with SWISS, plots next steps

By Linda Fox | March 18, 2025

The pilot offers website users the option to book their flight using AI alongside traditional search. Read More

From Our Partners / Technology

Profiling generative AI’s connection with traveler preferences

By Chris Hemmeter, Thayer Investment Partners | March 18, 2025

Thayer Investment Partners' Chris Hemmeter explains why infrastructure and data are critical elements in the ongoing disruption of travel search and discovery. Read More

Opinion / Technology

2025 is the year AI agents will transform airline shopping

By Rick Seaney - 3Victors | March 18, 2025

Consumers, not companies, will be the real drivers of the agent change as they quickly embrace readily available free online tools more quickly than any airline can. Read More

News / Startups

AI trip planner Mindtrip acquires travel guide platform Thatch

By Morgan Hines | March 12, 2025

In a post addressed to creators and travelers Monday, Thatch said its content has migrated to Mindtrip. Read More

News / Technology

Air France-KLM partners with Accenture for cloud move

By Linda Fox | March 12, 2025

The multi-year initiative sees the airline group move applications from its three existing data centers in a bid to improve operations and increase agility. Read More

Interview / Startups

STARTUP STAGE: Arcube helps fliers convert loyalty points to ancillaries

By Morgan Hines | March 11, 2025

Arcube's platform also works to analyze a passenger’s travel history, market data and other factors to predict and increase the likelihood of a passenger returning to an airline. Read More

News / Technology

Generative AI: What’s on the horizon for airlines?

By Matthew Parsons | March 11, 2025

For airlines exploring AI, much of the focus is on Large Language Models—machine learning that can comprehend and generate human language text. Read More

News / Technology

Autonomous AI agent Manus joins the fray

By Linda Fox | March 10, 2025

China-based AI agent Manus is in early preview and attracting mixed reaction from the technology industry. Read More

News / Technology

Is an "app-ocalypse" nigh for hospitality tech as AI agents advance?

By Florian Montag - Apaleo | March 10, 2025

Instead of relying on humans as connective tissue, AI agents acting as self-learning, adaptive digital assistants will manage the entire hospitality tech ecosystem autonomously in the future. Read More

News / Startups

Conversational AI provider Kleio receives €3M in funding

By Morgan Hines | March 7, 2025

The 2024-founded company will use the new capital to drive adoption, increase the range of skills its AI agents can complete and train AI models for sales. Read More