Voice

News / Technology

InPhocus, episode 31 - Getting the right signals for a recovery

By PhocusWire | December 18, 2020

Medallia's Geoff Ryskamp discusses everything from voice tech and social media to how brands have figured out what "signals" to listen to. Read More

Interview / Startups

VIDEO: Volara - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 24, 2020

The travel and hospitality communications platform for the post-pandemic era. Read More

Interview / Startups

Hot 25 Startups 2021: Volara

By PhocusWire | November 9, 2020

Volara provides custom voice-based solutions to the hospitality industry, using its proprietary software that creates a hotel business tool running on hardware like the Amazon Echo and Google Nest Hub,... Read More

News / Technology

Touchless tech: Cruise lines adapt to prepare for a healthy return to sailing

By Mitra Sorrells | September 17, 2020

While cruising remains on hold for many lines, companies are finding news ways to add contactless solutions into the guest experience to minimize risk in the future. Read More

News / Technology

Google expedites launch of contactless guest system for hotels in response to COVID

By Mitra Sorrells | August 26, 2020

The solution has been a pilot since 2018 but Google says it expedited the global launch because of the pandemic. Read More

News / Technology

Touchless tech: How short-term rentals are simplifying stays amid COVID-19

By Jill Menze | August 12, 2020

Property managers and hosts are investing in contactless solutions to help guests feel more confident about traveling. Read More

News / Technology

Touchless tech: How hotels are preparing for a post-COVID guest experience

By Mitra Sorrells | July 28, 2020

Contactless technology solutions are now a top priority for hoteliers are around the world. Read More

Opinion / Technology

Coronavirus is reshaping the airport experience of the future, part 1

By Omar Abou Faraj - Dubz | April 28, 2020

Airport technology and new customer interfaces can play a huge role in making the industry more resilient during a pandemic crisis, not to mention bringing in massive and sustainable operational and... Read More

News / Online

VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation

By Linda Fox | March 4, 2020

American Express GBT's Evan Konwiser, executive vice president of product and strategies, joins us in the PhocusWire Studio at Travel Technology Europe 2020. Read More

News / Technology

CWT adds messaging service for travelers, ponders adding voice tech

By Linda Fox | February 13, 2020

The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Read More

Opinion / Technology

The next decade of change in the travel industry

By Abhijit Pal - Expedia Group | December 30, 2019

Expedia Group's head of research for the Travel Partners Group shares his predictions - some obvious and some outlandish - for the next 10 years. Read More

News / Technology

Booking.com building connected travel with Google Nest

By Linda Fox | December 20, 2019

Booking.com and Google Nest say guests and hosts are looking for more safety and security features when staying in private accommodation with smart technology potentially filling gaps. Read More