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Offline Travel Agency

PhocusWire's in-depth coverage of offline travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Business travel division leads 2X growth for Flight Centre Travel Group
News / Online
Business travel division leads 2X growth for Flight Centre Travel Group
By Mitra Sorrells | August 28, 2024
Flight Centre Travel Group CEO Chris Galanty credited the company's AI Centre of Excellence for "revolutionizing" customer service and empowering agents through automation. Read More
Steve Singh's latest business travel startup lands $6M for AI agent
News / Startups
Steve Singh's latest business travel startup lands $6M for AI agent
By Linda Fox | August 22, 2024
Singh will serve as executive chairman of Otto, which is creating an AI-powered travel assistant to plan, book and support business travelers during a trip. Read More
AA's former commercial chief Vasu Raja sees a simpler future for airline retailing
News / Distribution
AA's former commercial chief Vasu Raja sees a simpler future for airline retailing
By Linda Fox | August 12, 2024
American Airlines former CCO Vasu Raja discussed his views on the internet as a sales and distribution channel as well as future innovation in airline distribution with Cory Garner, a former sales and... Read More
Sabre raises 2024 outlook as Q2 results exceed expectations
News / Online
Sabre raises 2024 outlook as Q2 results exceed expectations
By Mitra Sorrells | August 1, 2024
Sabre's Q2 revenue was $767 million, with about 90% of that attributed to its Travel Solutions business that includes distribution and IT services for suppliers and buyers.   Read More
Spotnana's former CTO on market perception and shiny things
News / Technology
Spotnana's former CTO on market perception and shiny things
By Linda Fox | July 8, 2024
Shikhar Agarwal, co-founder and former CTO of Spotnana, discusses the company being misunderstood in the market, the need to improve data flow and the importance of staying focused in the PhocusWire... Read More
Mystifly launches multisource air selling platform
News / Distribution
Mystifly launches multisource air selling platform
By Mitra Sorrells | June 11, 2024
Mystifly’s Smart Selling Platform (SSP) delivers source-agnostic air selling, servicing and revenue optimization.   Read More
U.K. regulator investigating Amex GBT acquisition of CWT
News / Distribution
U.K. regulator investigating Amex GBT acquisition of CWT
By Linda Fox | June 5, 2024
A statement from Amex GBT said the company had “voluntarily notified the CMA of the transaction for antitrust approval in the U.K.” Read More
5 noteworthy stats about U.K. travelers
News / Online
5 noteworthy stats about U.K. travelers
By Phocuswright Research | June 3, 2024
Phocuswright’s U.K. Consumer Travel Report 2024, based on a survey of British leisure travelers, provides a comprehensive range of data and analysis on the trip life cycle for consumers in the... Read More
What American Airlines' Vasu Raja’s exit says – and doesn’t say – about NDC
Opinion / Distribution
What American Airlines' Vasu Raja’s exit says – and doesn’t say – about NDC
By Jeff Klee - AmTrav | May 30, 2024
One day after announcing that chief commercial officer Vasu Raja would leave the company in June, American Airlines CEO Robert Isom acknowledged Wednesday that the airline made errors in... Read More
India-based travel distribution platform TBO to open IPO
News / Online
India-based travel distribution platform TBO to open IPO
By Mitra Sorrells | May 6, 2024
The company said it will use the proceeds to invest in its technology and data solutions, to add new buyers and suppliers and to pursue acquisitions. Read More
Sabre says growth strategy beginning to pay off
News / Distribution
Sabre says growth strategy beginning to pay off
By Linda Fox | May 2, 2024
Sabre president and CEO Kurt Ekert said margin expansion for the distribution company was driven by revenue growth, efficiency improvements and progress on its technology transformation. Read More
Spotnana to provide booking platform for JTB Business Travel
News / Technology
Spotnana to provide booking platform for JTB Business Travel
By Linda Fox | May 1, 2024
JTB Business Travel is looking to modernize business travel booking and management by using Spotnana’s cloud-based travel platform. Read More
5 things to know about the U.K. travel market in 2024 and beyond
News / Online
5 things to know about the U.K. travel market in 2024 and beyond
By Phocuswright Research | April 22, 2024
In 2023, the U.K. travel market experienced significant growth, with gross bookings increasing 19%, driven by robust expansion in online bookings, mobile transactions and key sectors like airlines and... Read More
Is technology bringing the "perfect trip" nearer?
News / Technology
Is technology bringing the "perfect trip" nearer?
By Linda Fox | April 17, 2024
PhocusWire talks to Steve Singh, Concur co-founder and former CEO turned travel startup investor, on how technology is keeping the drive for the "perfect trip" alive. Read More
Trip.com Group and AirAsia to collaborate across multiple lines of business
News / Online
Trip.com Group and AirAsia to collaborate across multiple lines of business
By Mitra Sorrells | April 2, 2024
Capital A CEO Tony Fernandes said AirAsia's growth plans are focused on China and on getting Trip.com Group's customers into Southeast Asia. Read More
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